Inside/Outside Sales Support and Product Specialist

SUMMARY:
This position is primarily responsible for supporting the sales and product support needs of Rescue 1 and PL Custom; working with Dealers, Salesmen, Customers, Factory personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

 Support the needs of our Dealers and Salesmen with Rescue 1 product knowledge and ability to take the project from initial meeting and proposal to delivery of the finished product.

 Be the Rescue 1 Product Specialist.

 Possess knowledge of the Fire and Rescue Industry; Vehicle/Product performance, customer and marketplace needs as well as other manufacturers in the industry.

 Provide in the field product support at the customer location.

 Provide in the field support and training at the dealer location.

 Provide at the factory support and understanding of the customer needs to engineering and production.

 Provide chassis support to Dealers, Salesmen, Customers and factory. Develop and support plan for increased sales results in existing dealer sales territories.
 Establish and Maintain networking relationships with vendors and chassis manufacturers.

 Support Pre Con meetings with Customers and Dealers here at R1/PL Custom.

 Support Pre Con meetings with Customer and Dealers at the customer location.

 Provide administrative support for quotes, bids and contracts to Dealers, customers and factory. Be able to use Quote Writer and read vehicle blueprints.

 Be able to read bid specs and develop plan to respond to customer.

 Support Dealers with pricing strategy to assist in the close.

 Attend all National Trade Shows and support Dealer/Regional Shows as needed.

 Distribute and follow up all leads generated from Trade Shows.

 Provide dealer/customer forecasts to National Sales Manager for incoming sales.

 Support Dealer Sales meetings held at factory location.

 Provide support to Dealers for Cooperative Purchasing opportunities: HGAC and Sourcewell.

 Interact with marketing dept for national/regional needs; electronic, print, social media, mailings etc.

 Maintain current CDL license to support demo activities with R1/PL vehicles.

 If external to the factory in Manasquan – expectations would be at least one week per month here at the factory, at least two weeks per month in the field with Dealers/Customers, balance work from home base following up on issues from factory and field.

OTHER QUALIFICATIONS:
 10 plus years experience in a sales leadership environment.
 Experience in automotive industry or emergency vehicle industry desirable.
 Strong communication skills both written and verbal.
 Ability to effectively present information in one-on-one and/or small group situations to customers, clients, and other employees of the organization.
 Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 Computer skills: Excel, Word, Outlook, PowerPoint, Access (a plus)