Excellent work. Great service department; Cindy, Pat, Kristen, Jennifer! All great.

We have been using PL for years and will continue to do so because of the quality and craftsmanship of PL. We have had great experiences with PL. Highly recommend you guys to other departments all the time.

Chad was great to work with. Very accommodating in every aspect of the process. This was my first time dealing with the purchase of a vehicle for our department and he made it very easy.

“We are repeat customers. Jonathan Shepsko does a great job every time, we are always happy to work with him.”

“Keith and Ron from Sugarloaf, along with their service department provide excellent service. They understand our needs and endeavor to ensure we are completely satisfied.

Customer service is one of the primary drivers in our purchasing decisions. We are very pleased with the service provided by Ron, Justin, and the entire PL team

I am reaching out to thank you, the DPC Team, and the entire dedicated crew at PL Custom Emergency Vehicles for such amazing production quality and attention to detail on our new twin Titan ambulances delivered earlier this Fall.

Everyone loves the new unit. I have not heard one negative comment, only how nice it is. The other departments in the area are all over it

“Ron Morin and his team were great pre-purchase, during the purchase, and post-purchase. Best customer service.”

“Great experience again with Crossroads Ambulance & PL Custom. This was our sixth PL Custom ambulance and have already ordered our seventh!”

“Alan Rich is the best. We are thrilled to keep working with him. PL is a steller product and we hope to be back in the next year or two.”

“The entire NJEV Crew is Excellent. From Mark right down to the welders. This is why I keep coming back!”

“We enjoyed the whole process and are very pleased with the service and the unit”

Everyone loves the new unit! I have not heard one negative comment, only how nice it is. The other departments in the area are all over it and asking questions.

Joe, was a pleasure to work with you as usual. Looking forward to working with you again soon.

This is our third PL Ambulance purchased by us while I have been Chief. Ron Morin’s service, technical knowledge, customer care ethic is legendary.

I have purchased several ambulances over the years and have found PL Custom to stand out among all competitors. Highly recommended. The sales staff at Crossroads has gone over and above expectations (As is their usual).

Very Impressed with A-2. Everything went wee and we are enjoying the new truck. As I said at the factory, I was very impressed with your staff and detail to quality! Can’t wait to order another one.

We have been exceptionally happy working with Porter Carden. We are already preparing to purchase another PL unit. We will attempt to visit your facility this year.

This was one of the best purchasing experiences we’ve ever had.

We are long time customers. This is our third remount and we are very happy.

My Crews love our new Dodge Ambulances.

PL Custom is by far a superior product when comparing apples to apples with other brands.

This is our seventh purchase from PL.

Our experience was a good one. All questions we had were answered fast. Our unit is functioning better than our own expectations.

We have been doing business with PL Custom since 1994 and look forward to a continued relationship.

Everyone from Alan Rich to everyone at the factory is great. Would highly recommend you all.

Ron & Justin are by far the best team around; their service is top notch and quick. We appreciate their efforts to keep our vehicles on the road with little downtime.

During the time of sale, Todd Dotter passed away and everyone was wonderful in handling the sales of the unit during your loss. Thank you.

Your sales rep Jamey is great and responds back promptly. Your company makes a great product and the Squad and I are very pleased with the new ambulance.

Ron and his staff were very helpful during the entire process. Answered all of our questions and provided all information in a very timely manner.

Please let Mr. Kaiser know how great he was and we look forward to the next unit in 5 years.

Great Job. Lisa went over truck with fine tooth comb, found blemish in paint and was fixed before inspection. Sales staff is great.

PL Custom is a down to earth company with great salespeople. Their product is top notch. It’s a breath of fresh air to have a company that actually cares how their customers feel.

Salesmen very knowledgeable and helpful. Staff at factory great! Answered any and all questions. The PL “experience” is exceptional.

Very happy we made the switch from Wheeled Coach to PL Custom.

We are very happy with this unit.

This is our 5th PL Custom.
PL IS all about Quality and the customer service we get from Sugarloaf is Top of the Line.

We are very satisfied. Vehicle runs like a Cadillac.

The people at the factory were great. They solved every problem we had and did it right now! Great team guys.

We purchased a brand new PL Custom in 2007. We love it. This year we bought a Demo that Ron had and we love that one also. Ron is a great salesman and a great guy. You guys have a great product and warranty.

Sugarloaf Ambulance (Ron Morin) is the #1 reason for choosing PL. We are also very impressed with the overall quality. Proud to be in the PL family!

I wanted to take a moment to thank both Sugarloaf and PL Custom for their help in getting our exhaust issue resolved. The vehicle was returned to us last Friday with the entire DPF filter and related systems replaced and is back in service.

The support I received from Sugarloaf and PL Custom, as well as McCormick Motors, has been exceptional. It made me feel that I wasn’t battling GM on my own.

Having dealt with warranty issues on ambulances from other manufacturers over the last 30+ years, I can’t tell you how pleased I was to have the support of not only my local dealer but the manufacturer and the manufacturer’s supplier. Over the years, other dealers and manufacturers have sent me to deal with Ford or GM on recurrent warranty issues myself. It’s great to know that even after the sale and with a problem that is so clearly a chassis manufacturer problem that both of you were willing to get involved and push for a resolution.

I continue to be a very satisfied customer.

I would like to thank you along with PL Custom for providing the City of Keene with its new ambulance. From the very beginning, our relationship with Ron and PL has always been positive. Three years ago we bought our first ambulance from PL and have been very satisfied with it. Having been the person on the committee in charge of specifying what we need, PL has always risen to the expectations of a top notch company.

Our newest ambulance came with challenges not just for us but for PL Custom, as well. The City of Keene not only wanted an ambulance without air ride, we wanted it to meet our load height of 34″. At no time did I ever hear from Ron that it could not be done. Other companies told us they could not do it. PL came back to us with engineered drawings on how they were going to meet our needs. We needed a Terra Star chassis with MOR/ryde suspension, all new to PL. Sloping the rear floor to meet load height, a first for PL. Needing duel controls identical in the patient compartment with all functions, also new for PL. You listened to us, and rose above our needs.

I have had nothing but positive feedback about how the ambulance handles on the road with the MOR/ryde suspension and would highly recommend it to your customers. I would also hope PL would take our design and sell others on the non-air ride setup with the sloped floor. No problems getting a patient in or out. A great design.

Thank you Ron [Morin of Sugarloaf Ambulance/Rescue Vehicles] and Deborah [Thomson, Exec. VP of PL Custom Emergency Vehicles] for your commitment to the customer and again making our interaction with you a positive one.

We are very pleased with both PL Custom ambulances we own and intend to purchase a third unit in the near future. Thank you for making a great product.

Dave Farrell was excellent through the whole process. Answered our questions and kept us updated. Very polite, professional and knowledgeable. All [PL] workers were polite, respectful. Very happy with the whole process.

Love your operation and the staff that are now a part of the South Metro family. Thank you for your dedication and ongoing commitment! U guys rock!